All digital payment successfully done, there will be no refund permitted because every successful transactions done are adjusted against the outstanding invoices/advance payment. Please be advised that merchant will be responsible for the aforesaid transaction and all charges that result from the above transactions.
However, in a case where a transaction has been completed by you, and money has been charged to your card or bank account but has not credited to the receiving merchant within banking time period, Please be inform to us by sending an email on info@margpay.com or posting us a message on the contact us page. In such a scenario you will be entitled to for a full refund.
We request you to include in\ the email the following details
- Transaction date and Order Number
- Receiving merchant detail and account number
- Type of service used
Marg shall investigate the query raised by you and if found satisfied the full amount will be refunded back to you after charging transaction fees.
The maximum time period in which you will get refund is 21 days from the date of your refund request.
Refunds will be sent back to the original payment method used in making the payment. For example, if a credit card was used to make the payment, the refund will be pushed to the same.
For normal refunds, Marg Pay does not charge any processing fee. However, the Transaction fee and GST levied by Marg Pay at the time of payment capture will not be reversed to your account.
Please note that all the queries relating to the full or partial cancellation of orders should be routed to the merchant since we are a payment gateway, and we only facilitate online payments for merchants. We do not handle shipping or order dispatch and you should directly contact the merchant for queries regarding returns and follow instructions as as specified in the return & cancellation policy on the merchant.