This privacy policy ("PRIVACY POLICY") applies to your use of the Marg Fintech website located at https://margpay.com/account/login (“MARG FINTECH or "WEBSITE"), and Marg Fintech applications on mobile platforms (Android, iOS etc) (collectively, the "PLATFORM"), but does not apply to any third-party websites that may be linked to them, or any relationships you may have with the businesses listed on Marg Fintech.
The terms "WE", "OUR" and "US" refer to Marg Fintech and the terms "YOU", "YOUR" and "USER" refer to you, as a user of Marg Fintech.
The term "PERSONAL INFORMATION" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information including the heads outlined below. Our practices and procedures in relation to the collection and use of Personal Information have been set out below in order to ensure safe usage of the Website for you. An indicative list of the Personal Information being collected from you is set out below. Please note that the list above is only indicative, and as such, we may collect more information and data points from you, including as detailed in this Privacy Policy:
- Your full name;Contact details including phone numbers, physical address (along with the postal code) and email addresses;
- Financial information such as transaction histories, bank accounts, credit and debit card details or other payment instrument details;
- Information from your email accounts (as permitted);
- Information from your device (as permitted);
The Personal Information enlisted above is not a mandatory requirement to register and use our Platform. You always have the option to not provide your Personal Information by choosing not to use a particular service or feature on the Platform. In general, you can browse the Platform without revealing any Personal Information about yourself. However, to create an account on the Platform, you must provide us with certain basic Personal Information required to provide customized services.
Protection of your information
We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you. By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, you may choose to not use Marg Fintech.
It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.
All Personal Information collected from the users by us is maintained in electronic form on servers and/or cloud systems located in India. The Personal Information may also be converted to physical form from time to time. Regardless of the manner of storage, we will make commercially reasonable endeavours to ensure that the Personal Information is rendered confidential and will disclose Personal Information only in accordance with the terms of this Privacy Policy.
Usage Information
We access, collect, receive and store your Personal Information. If you provide your third-party account credentials ("THIRD PARTY ACCOUNT INFORMATION") to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorise such transmissions and that Third Party Account Information transmitted to us shall be covered by this Privacy Policy. You may opt to not provide us with certain information, however that will restrict you from registering with us or availing some of our features.
We collect information about how you use our Services, including your access times, browser types and language, and Internet Protocol (“IP”) addresses. If you choose to receive receipts via email or text message, we store the email address or phone number you provide. We use your email address or phone number to send you a receipt for your purchase and to automatically send you digital receipts for future reference and purchases.
The Information collected by us is used for, amongst others, the following purposes:
- To identify, verify youand understand your needs and requirements;
- To set up, manage, facilitate, offer, enhance and improve the products and services to meet your requirements including those offered by third party service providers on our Platform;
- To monitor, administer and improve the Platform;
- To provide ongoing services and products;
- To meet legal and regulatory requirements;
- To resolve disputes, technical issues and troubleshoot problems;
- To enforce terms and conditions as agreed with you;
- To detect and protect you and ourselves from any error, fraud or other suspicious / illegal activities;
- To send communications notifications, Information regarding the products or services requested by you or process queries and applications that you have made on the Platform;
- To manage our relationship with you;
All Personal Information collected may be retained with us for such periods as may be necessary and to comply with our legal obligations, to resolve disputes, and enforce our agreements.
We regularly review this Privacy Policy and make sure that we process your Information in ways that comply with applicable laws and regulations.
Account information
If you create an account to take advantage of the full range of services offered on Marg Fintech, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer ("KYC") documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with Marg Fintech.
We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or any time after signup) and contact you on behalf of other Users (such other Users who send you friend requests, personal messages, or other social collaboration-based events). If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us.
We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMS from us, please notify us at info@margpay.com to stop receiving SMSs from us.
Marg Fintech assures that your Personal Information will not be made public or sold to any third party.
Feedback
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication.
Cookies and use of other Technologies
The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. To improve the effectiveness and usability of the Website for our Users, we use “cookies”, or similar technology to collect information and assign each visitor a unique random number called as a User Identification (User ID) in order to understand the User's individual interests.
Our web servers automatically collect limited information about the User’s computer connection to the Internet, including User’s IP address, when the User visits the Website (User’s IP address is a number that lets computers connected to the internet know where to send data to the User such as the web pages viewed by the User).
Users may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties and disclaim any obligation or liability associated there to.
Camera Permissions
We require access to your camera and permissions thereof to ensure that the process of uploading pictures and graphics from your camera on your devices through which you access the Platform is a smooth process. For instance, you may need to click pictures of your government identity cards for the purposes of KYC obligations.
Enforcement
We may use the information we collect in connection with your use of Marg Fintech (including your Personal Information) in order to investigate, enforce, and apply our terms and conditions and Privacy Policy.
Transfer of information
We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services that we offer through Marg Fintech, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your Personal Information other than to provide the services requested by you.
We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, "AFFILIATES") that we may have now or in the future, in which case we will require them to honor this Privacy Policy.
We may also disclose Personal Information in our sole discretion, if we deem it necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the terms of use, without any notice to you. We shall not be responsible for the manner or method in which such institutions and authorities (to whom the disclosure is made) use or disclose such Personal Information.
Links
The Website provides links to other websites which may or may not collect information about the User. The User acknowledges that this Policy does not cover the collection and use of information by such sites and that we shall not be responsible for the privacy policies, practices or content of the linked websites.
Security
Your account is password protected. We use industry standard measures to protect the Personal Information that is stored in our database. We will occasionally reset or ask users to change account passwords as a precautionary measure.
All employees and data processors, who have access to and are associated with the processing of Personal Information provided by users are obliged to respect the confidentiality of every user's Personal Information. If you have any questions about the security on Marg Fintech, please contact us at info@margpay.com.
You hereby acknowledge that Marg Fintech is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
Terms and modifications to this Privacy Policy
Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. These changes will be effective immediately on the Users of Marg Fintech. Please note that at all times you are responsible for updating your Personal Information, including to provide us with your most current e-mail address.
If you do not wish to permit changes in our use of your Personal Information, you must notify us promptly that you wish to deactivate your account with us. Continued use of Marg Fintech after any change/ amendment to this Privacy Policy shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
Consent and Binding Agreement
By using the Platform and by providing your Information, you:
- Consent to the collection, use, sharing and disclosure of your Personal Information on the terms and conditions, and in the manner contained in this Privacy Policy; and
- Agree that this Privacy Policy will form a binding legal agreement of between you and us.
We will publish any changes to this Privacy Policy on the Platform.
Complaints and Grievance Redressal
Any complaints or concerns in relation to your Personal Information or content of this Website or comment or breach of use of the Website or any intellectual property of any User shall be informed/ communicated by writing us at the below mentioned E-mail address.
Marg Fintech Marg House, Plot No. 7, Wazirpur Press Area, Near D.T.C Depot,Opp. Netaji Subhash Place, Delhi – 110035 (India) Ph: +91 11-30969696 E-mail: info@margpay.com